Shipping & Returns

 

We have FREE postage for all orders over £60 placed within mainland UK. Orders under £60 have a nominal postage charge of £3.65, this currently covers the cost of a small parcel up to 750g. Mainland UK is as defined by our courier Parcel Force.

 

We only ship outside the UK for certain areas and items. Placing an order on our site from overseas is subject to our acceptance.  Shipping policies are subject to change without notice.

 

 

Orders are normally despatched within 2 to 3 working days, or sooner, (may vary in busy periods) and are sent Royal Mail First Class or Recorded or Parcelforce depending upon the weight and value of the order.

BFPO orders will be sent via 1st Class Mail, with a limit of £30 per parcel. Orders over the £30 limit will be sent in multiple parcels, at no extra cost to the customer.  

Parcels under 1500g to Northern Ireland, Channel Islands and other offshore islands will be sent Royal Mail First Class recorded (1-2 day delivery including Saturdays). Parcels over 1500g to Northern Ireland, Channel Islands and other offshore islands will be sent by Royal Mail standard parcels (3 - 5 day service). Please allow 14 days for delivery.

Speed of delivery depends on the delivery method chosen. Express delivery and next day delivery orders are shipped on day of purchase of orders placed by 1pm.Express delivery and next day delivery orders placed over the weekend are dispatched on Monday.Next day delivery orders placed on Friday are delivered on Monday.

All orders over £60 which qualify for free postage will be dispatched within 2 to 3 working days using a postage method of our choice.  All other orders will be shipped within 2 to 3 working days.

Please note that parcels weighing over 2kg cannot be sent to Northern Ireland or the Channel Islands unless the postage is paid in full at cost.

Please allow 14 days for delivery of all parcels before reporting the parcel as lost.
 

 

 

We regret that the online store does not currently show 'real time' stock availability, this will be in place by November 2011.  However if an item you order is not in stock, we will back order for you and you will be informed of delivery timings. Our website shows real time stock. Should an item not be available we will contact you with a delivery date for your order. We no longer back order items.

 

 

In the rare event of faulty goods being received, these must be returned within 14 days of receipt. Any postage costs incurred in the return of faulty goods is the customer's responsibility. We cannot be held liable for goods lost in transit whilst being returned to us, in this event you must obtain compensation from the postal service involved.

We recommend goods are returned by Recorded Delivery to ensure signed receipt. This does not affect your statutory rights.

Packages leave CraftatHome in perfect condition, claims for damage to goods whilst in transit must be made to the carrier responsible - we recommend your taking a photograph of any damage to assist your claim.

 

 

By law, you also have the right to withdraw from your purchase of an item within seven working days of the day after the date the item is delivered to you.

 

 

To cancel your purchase during the 7 day cooling off period, please return the invoice that accompanies your items, giving the reason for the return as "contract cancellation". Please pack any unopened item securely and send it to us with the invoice enclosed. The goods should be back at Craftathome within 7 working days of you receiving your order. We will calculate this as 9 working days from the date we posted the package to you. We reserve the right to use CraftatHome calculations in this instance.

 

The return address is:

 

CraftatHome - Cancellations

1 East Wellbrae Crescent, Hamilton, ML3 8HG

 

 

For your protection, we recommend that you use a recorded-delivery or another insured service as we cannot re-imburse your account without receiving the items back first, in perfect condition. 

Once the items have been returned and checked, only then will we credit your account. We will refund the purchase price of the returned item (excluding delivery charges) within 30 days of cancellation.

For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Governments Consumer Rights site at:http://www.direct.gov.uk/en/Governmentcitizensandrights/Consumerrights/Situationsthatcanchangeyourconsumerrights/DG_183048

 

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.legislation.gov.uk/uksi/2000/2334/contents/made